NOTE: we are NOT affiliated with Powerline Group Auto-Forward. That is NOT us. We do not sell spying apps.
Data Collection - This website & If you contact us
If you contact us via email or form or the live chat via this website or directly from the app link or send us a text message requesting help, we usually keep a copy of your email or SMS so we can attend to your support query or request and follow up with you if necessary. Normally we only keep these emails for a maximum of 12 months, and SMS usually only for a month, then we delete them if we feel the issue is fully resolved. If you'd like us to delete all email or SMS correspondence immediately or after a shorter period, we are happy to do this. We do not ask or collect sensitive information and have no need to. Any information we DO have stays with us, and we never ever disclose to any person outside our company.
We use Google Analytics, which is owned by Google and hosted in the USA or UK. If you visit our website, your browser may download a "cookie" that stores info on your browser. For more info on cookies, check out this info from Nortons.
The only info we can see is:
- your IP address
- most times a country
- date and time of your visit
- the length of your visit
- the pages which you are on
- the number of times you visited our site
- sometimes a referring website
- sometimes an email address if you volunteer this to us for followup
- the operating system which your PC or phone has (Windows, Android, iPhone etc)
The Auto Forward SMS App
The app is sold both via Amazon Appstore, and by direct download from this website, and we'll discuss both in detail below. We do not sell our app on any other stores. If you purchase our app from a different store apart from Amazon or via us direct, this is a huge risk as these types of companies not only steal our software, they usually add malware. Please do not download our app from other websites. If you do, we cannot support you. Don't let thieves win!
When you purchase the app, it is a native app downloaded to your phone. With your express permission, the app automatically reads incoming text messages and forwards these to the email addresses or URLs you specify. The app does not send any of this back to us as it operates on your phone handset and we don't see this at all. Even if we wanted to somehow access and store this data, apart from having no business case to do so, we are a small company. The costs of storing such data would cost us a ridiculous amount of money. That aside, we have absolutely no use for your data.
Our app does NOT look at any of your social media nor any internet-based messaging (like Hangouts or Messenger) as it is purely an SMS forwarding app. SMS means Short Message Service and is a text message. Nor do we have any deals in place with dodgy third-parties. We loathe unscrupulous data collection firms as much as you do.
The app asks for the following permissions:
- CALL LOGS & TELEPHONE. Why? To enable Missed Call Alerts.
- CONTACTS. Why? So the app can append name and number of the contact who sent you the SMS. If the sender is not in your Contacts, it will show the number only in the message forwarded to your email.
- SMS. Why? So the app can "see" and forward the incoming message.
- STORAGE. Why? To store logs and reports. Note all personal info on logs & reports is redacted and replaced with ***.
- You can choose the disable permission on any of these, but it will affect the app's functions.
To enable reliable email sending, we use Amazon's Simple Email Service API, which basically allows the app to "talk" to Amazon servers in order to forward your SMS to an email address. We do not see any of this information nor any email addresses or numbers. To forward to a URL, this is done within the app itself thanks to nifty coding. Again, we do not see any of this as it's on your phone.
Buying the app direct from this website
Buying direct with us operates a little differently from Amazon..well we don't have their massive servers among other things. But privacy is no joke. So here's what happens when you sign up directly with us: after you download and install the app on your Android phone, you'll be asked to input your phone number so you can receive a verification code via SMS. This code is sent from Amazon SNS (their SMS service). After you input the code, you are then asked to input your email address to register your app with us, then the free trial commences. After 7 days, you'll be prompted to subscribe. If you don't, the app will stop working. If you decide to subscribe, you can pay via the app, which has a payment page from Stripe, which handles the payment processing and your subscription. Your card info is not stored in the app nor sent to us.
So what info do we store?
On our server, we store your mobile number and email address. No other personal info. Why do we store this? So we know the app is registered with your number and email, to prevent theft of our software. Also, as the app is tied to your number, if you get a new phone, with the same number, you can use your same number to enable the app as your number will be recognised as a legitimate customer. This also allows any app updates to be automatically sent to your phone.
We may from time to time, need to contact you with announcements or important info and updates. Most of these can be sent automatically within the app when you update the app, or we can send you an in-app message (see Push Message below). However if we have an important announcement, we may email you.
If you decide to stop your subscription, we will store your mobile number and email address details for a maximum of 3 months, in case you want to resubscribe. Then we will delete them from the server.
Most apps contain the ability to do "push messages" or "in app messages". Within the app we have included the software from Google FireBase which enables us to send you an in-app message if necessary. Push messaging is completely anonymous.
Bug Monitoring & Reporting
Within the app's code, we have included code that can monitor app crashes and malfunctions (FireBase), which is owned by Google. There is absolutely no way we can identify whose phone it is. FireBase simply provides the phone make and model and what the issue was. The information contains no personal data whatsoever.
More recently, we have included a logging feature in the app which keeps a record of your phone's system. This is so you can simply tap to email us a report if and when you have an issue. Otherwise it does nothing. This data is overwritten every 2 weeks, and any phone numbers or text are redacted with asterisks to disguise any personal data.
Hopefully this explanation helps you understand the process. We believe in being open about what we do, so at the risk of boring some people and "over sharing", well, we think Privacy and honesty are equal number one priorities. We have a moral, ethical, and financial obligation to protect our customers and be honest with you. Without you we are nothing, and we think privacy is a huge deal.
Customers From European Countries (EEA) And The GDPR (EU General Data Protection Regulation).
If you reside in the EEA, we store certain details (as discussed above) and process information about you only where we have your express permission (you installing the app and subscribing) legal basis for doing so under applicable EU laws. We collect and use your information only where it's required to enable the service to operate, provide technical support, and satisfies a legitimate interest that is not overridden by our duty to protect your data.
You have the absolute right to change your mind anytime, however note that this does not affect any processing that has already been done in the past. Where we are using your information because we or a third party (such as those mentioned above) have a legitimate interest to do so, you have the right to object to that use and demand that we remove any records we may hold. But this may mean no longer using the app.
We use third-party services as mentioned above (Amazon, Google, VentraIP) to make the app work. But we cannot be held responsible for any issues or problems that arise with these companies that may affect our app. If we become aware of any problems, we will notify you via a push message where possible, and on this website and remedy any situation as soon as possible.
Due to the nature of telecommunications and software applications, such as availability and reliability of message processing and transmission services, plus things beyond our control such as (but not limited to); your telecommunication provider's reliability, your phone being on and/ or in a good reception area, user error in setting up, your recipient's email provider blocking your forwarded messages, and any other event beyond our control, Challenge 21 LLC and its representatives cannot be held responsible for any injury or loss incurred by you, your company, or your recipients through the use of the app.
To the maximum extent permitted by applicable law, Challenge 21 and its representatives make no other express warranties under this agreement, and disclaim all implied warranties of merchantability or fitness for a particular purpose. Challenge 21 and its representatives do not warrant that the software will operate uninterrupted or that it will be free from defects or that it will meet your requirements.
You agree to indemnify and hold harmless Challenge 21 LLC, its representatives from and against any and all claims, charges, complaints, damages, losses, liabilities, costs and expenses (including legal fees) due to or arising from your use of the Software. Challenge 21 LLC's aggregate liability and that of its representatives under or in connection with this agreement shall be limited to the amount paid for the software.
This License shall be construed in accordance with the laws of the State of Michigan, United States without regard to any conflict of law provisions. Any dispute arising under this Agreement shall be resolved exclusively by the courts of the State of Michigan, United States. If a court of competent jurisdiction finds any provision or portion of these terms and conditions unenforceable, the remainder shall continue in full force and effect.
We STRONGLY advise you to never use the app as the "first response" or the only response or communication in any emergency or critical situation.
You must also NOT use the app to harass, stalk, frighten or spy on anybody. In most countries this is illegal.
Auto Forward SMS uses minimal power and can run in the background, meaning you don't have to have the app open for it to work. The app requires access to the internet either via wifi or mobile data, or a combo of both to ensure reliable service. This is common for most apps. However we are not responsible for any data costs or SMS fees, or your phone plan, or internet service fees you may incur using this app. This is entirely your responsibility and we advise you to check with your telco provider what these costs would be. If you do not accept this, we are happy to refund you for the price of the app.
By purchasing and using the app, you agree with the terms on this page.
Note that we do refer to companies like Telegram and Slack and how you may be able to use Auto Forward SMS with these platforms. We are not affiliated with any third-party message services or platforms like the aforementioned, and not responsible if these third party services do not work.