auto fwd sms home

FAQs & Troubleshooting


    Issues? Read this first

    Quick Troubleshoot Checklist

    • Both sending and receiving phones are switched on and able to send/receive SMS.

    • Forward to number is formatted correctly. If you're sending within your country you may NOT need to include your country code. If fwding overseas to another country you will need the country code and may need +. Test both. We are happy to help you test. Just text us on +61418384394 or support@autoforwardsms.com (note we're in Australia so please allow for timezone)

    • You are in a reliable mobile reception area. This applies to the app phone and the receiving phone/s. If you are out of range of a mobile cell tower, then your phone cannot send or receive text messages from anybody.

    • If you haven't rebooted your phone in a while, try powering it off and back on. Many of our customers have found this simple step does work. Mobile phones are mini computers, and just like computers, they do need a regular reboot.

    • And if you are using Fwd All Incoming SMS, check the phone you RECEIVE the forwarded SMS on. Has that been powered off/on recently? Sometimes phones that have not been powered off/on for a while can stop receiving texts (I can speak from personal experience)

    • If you have a pre-paid, ensure your phones have enough credit to receive/send SMS.

    • Some countries, like Saudi Arabia, have strict SMS filtering and may block messages. If you are not sure, or cannot find any info, please contact us and we can research this for you.

    • Your phone's Text Message Limit is not set too low. Location: Messaging > Settings > Text message limit.

    • Try clearing the phone's cache and data. Location: Settings > More > Application Manager >Auto Forward SMS. From there you can Clear Data and Clear Cache.

    • Your default messaging app is your phone's default (eg Messaging on Galaxy) and NOT WhatsApp or any other installed app that handles SMS Location: Messaging > Settings > Default Messaging app .

    • No security or spam blocks or settings on the sending phone (where the app is installed) or the receiving phones you forward to

    • You don't have Restrict Background Data or similar setting that is interfering with the app

    • You don't have any restrictions on the app in your phone's Application Manager

    • Check Battery Saving Settings or Power Saving Settings are not stopping app from working. These may stop many apps from working if enabled (not just ours!)

    • We've found 99% of issues are from one of the above. But if you're still having issues and ready to pull your hair out, contact us and/or send a screenshot of the Fwd All Incoming SMS screen or a Task screen to: Mobile: +61418384394 or support@autoforwardsms.com .

      We're in Australia so please allow for timezone delays in responding to you. If our app doesn't work for you, we want to know why, so we will do our best to fix any issues you are having.



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    FAQs

  • Q: Does this app allow me to spy or get messages from another phone?
    A: No. Auto Forward SMS is NOT a spying app.

  • Q: Will it work on a dual SIM phone?
    A: We tested with a cheap dual SIM phone with SIM cards in both and the results were poor. The dual SIM phone seemed to be confused and would not forward to the other SIM. We did use a cheap Android phone to test, so be keen to hear your feedback.

    But if you just use 1 SIM card in a dual SIM phone, and set that 1 SIM as the default SIM for texting, then forward incoming SMS to a different phone, it should work just fine, and our tests also worked when there was just 1 SIM.

  • Q: I have other messaging apps on my phone. Will this interfere with Auto Forward SMS?
    A: Other messaging apps like WhatsApp, Facebook Message, Textra etc may interfere with our app's Forwarding if they are set as your phone's default. If you have one of these external apps as your default SMS handler and you're having issues with Auto Forward SMS, test by switching your phone back to your phone's Android default Messaging or Message app and see if that makes a difference. We're happy to help you test this.

  • Q: What Android phone do I install the app on?
    Install Auto Forward SMS on the phone you need to forward SMS FROM. For example if you want SMS forwarded from your OLD phone to your NEW phone, install the app on your OLD phone. Your new phone or your receipients do not need the app.

  • Q: Can I forward SMS I receive from certain numbers, to selected contacts?
    A: Yes. Simply Create Tasks to automatically forward incoming SMS text messages to multiple Contacts and Groups that you select. The app can also auto-forward incoming SMS with a word SenderID (for example "WorldBank" or "AGL POWER")

  • Q: I need to auto-forward only those text messages with a certain word in it like "tennis".
    A: No problem. The app offers you options to only on-forward texts containing specific word/s. This function works in both Forward All Incoming SMS mode or Create Tasks

  • Q: Do my recipients need to have the auto forward sms app on their phones?
    A: No. As the app is forwarding basic text messages, they will be received on any phone type (iPhone, Windows, Doogee etc).

  • Q: How will I know who forwarded messages are from?
    A: If you use Forward All Incoming SMS function, the SMS forwarded to Phone 2 will have the original sender's phone number appended to the end of the fwded SMS.

    You should be able to tap and Save the number to your phone's Contacts. If you're using the PLUS version (fwd to URL) this info is forwarded to the URL you specify.

  • Q: On phone 2, if I respond to a forwarded message from phone 1, can I reply to the original sender?
    A: Unfortunately no. If you reply back to the fwded SMS from Phone 2 (so, reply to Phone 1), you will be playing SMS ping pong!

  • Q: With forward all SMS function, do I need to uninstall the app when I don't need it?
    A: No. Simply toggle OFF/ON.

  • Q: I have an older Android. Will it work?
    A: AFSMS should work on any Android phone 4+ in most countries where SMS is available. If you have a new model and have issues, please contact us and we'll run some tests for you.

  • Q: Where can I view received & sent/forwarded SMS?
    A: View in and sent SMS where you normally would in your phone's defualt messaging app.

  • Q: I have a tablet. Will this app work on that?
    A: Only if the tablet can receive/send text messages and has an Android operating system.

  • Q: Can picture messages (MMS) be forwarded?
    A: At this stage, no. But in Fwd All mode, you will receive an alert on your 2nd phone and/or email if an MMS arrives. It's not perfect we know, and MMS forwarding is something we are working on, and hope to release in a future update.

  • Q: Will the app work if my phone is off or out of range?
    A: Auto Forward SMS will only work when your phone is switched on, in a mobile/cell phone reception area, and can receive text messages. Same with your recipients.

    NOTE: if you're on a PRE-PAID PLAN with your telco and run out of credit on your AFSMS-enabled phone, error texts from your provider may create a LOOP.

    If this happens simply toggle the FORWARD ALL function OFF momentarily. Then simply top up your credits with your telco, reboot your phone, then toggle app back ON. Please contact us if you need help with this

  • Q: I'm having trouble forwarding to my destination phone. Why?
    A: If you're in the USA example: if you have 12XXXXXXX as forward-to number (with 1 as the country code for USA), instead try: 2XXXXXXX (no country code).

    For sending overseas you will need the country code and may also need the + in front of the number (example: +614XXXXXXX or +12XXXXXXX). We recommend trying a few options.

    We've noticed that UK numbers may need the + added. Every country and telephone company have their own rules. If you have issues please contact us and we can do some live testing from our office in Australia.

  • Q: I keep getting an alert from my phone: "Autoforwardsms application is trying to send a large amount of SMS. Do you reject or accept?" Why?
    A: This alert is a security feature in some Android phones if you try to send bulk SMS and is not a fault of our app. In your phone's Settings > Text message limit, you should be able to change this amount.

    In one of our Galaxy Note2 phone our Text Message Limit was set to 200. But one of our customers who alerted us to this issue had his set to 50 and could not change unless he routed his ASUS phone, which is usually not a good idea! The workaround was to create smaller Groups under 50 numbers

  • Q: The app is only working sometimes.
    A: On some phones, if you Restrict Background Data or use other battery-saving settings to save power, this may interfere with some apps like Auto Forward SMS. One of our customers had this issue on his Honor6x phone. We could not replicate on our Galaxy Note2 or Doogee phone, but it can be an issue on some devices.

    Do not restrict Auto Fwd SMS and allow it to run normally

  • Q: I have more than 1 phone number assigned to a Contact..when I add that Contact to a Task the app adds all the numbers for that Contact!! Why??
    A: If you have more than 1 number assigned to a Contact, then yes it will fwd to all those numbers.

    Workaround is to manually type their number in, which you can do via the Add Number buttons in Create Task and Create Group.

  • Need help?

  • support@autoforwardsms.com or send a text message to: 61 418 384 394
  • We are real people with a real office and will answer your questions promptly


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