FAQs & Troubleshooting

NOTICE: so what happened to the old app on GooglePlayStore?

On March 9, Google removed apps which auto-forwarded text messages (SMS) to another MOBILE NUMBER.

The original Auto Forward SMS had this function, so we made drastic changes so the app can no longer automatically generate a text message from your phone. This cost us a lot of money, and the support from the ROBOTS at GooglePlay "support" were as useful as a moustache on a bird. They could not care less about us, nor (more importantly) YOU our valuable customer! So we decided to not deal with the almighty GooglePlay anymore, and host our app on Amazon instead.

Existing GooglePlay customers, the app you have installed now on your phone will work FOR NOW, but will eventually stop working. Unfortunately there is nothing we can do about this. Please contact us if you have any questions about the old app.


Please browse the subjects below and click on the boxes to view details.

Some newer phones can 'snooze" or "doze" apps to save power. Auto Forward SMS is prone to this because you don't need the app open to work. So your phone thinks it's not in use, and puts it to sleep.

Some phones may also restrict access to the internet, so you'll need to change some phone Settings to allow smooth function. Phone Settings are located in different places, so this guide can help you locate the appropriate Settings:

Settings > Apps & Notifications

Tap then find Auto Forward SMS. Look for....


Permissions

Ensure all permissions are ON

Data Usage:

Background Data:
Enable usage of mobile data in the background

Unrestricted data usage:
Allow unrestricted data access when Data Saver is on

Battery:

Battery optimisation: Not optimised


Settings > Battery

Background activity manager

Ensure Auto Forward SMS is NOT blacklisted


Settings > Network & Internet

Wi-Fi

Wi-Fi preferences OR Keep Wi-Fi on during sleep: Always
Advanced > Switch to mobile data automatically: ON
NOTE: This is for reliable forwarding to email or URL/API if you are not in wifi range.
WARNING: Ensure your mobile data plan allows this and you are not paying high fees for roaming or excess data etc. We are not responsible for any data costs. Please check with your phone provider if you're unsure.

Still not working? Contact us to do live tests. CLICK HERE.

For example: Uber or CIB or QNB or AGL etc etc. Ensure you haven't mistakenly entered a WORD SenderID (mobile number or word) as a KEYWORD.

If you get SMS from a WORD, use Create Tasks instead and setup app to forward SMS received from the WORD/s. Add the SenderID to From Incoming Number or Word box.

Please note that some countries like India and Indonesia may block SMS from Word senders. Also India has a Do Not Disturb register which can also affect forwarding to another number. If you have any issues we are happy to help you test.

This is an Android notification telling you that AFSMS wants to show you Low Battery Warnings. But when you tap the notice, it will not go away..

auto fwd sms

Here's how to stop it:

  1. Tap & HOLD the notice until it shows you more options with a toggle switch. See image below
  2. Toggle the switch to OFF and the notice should go away.
auto fwd sms

No. But in Fwd All mode, you will receive an email as normal if an MMS arrives, but it will only show the any text accompanying the image. It's not perfect we know, but MMS forwarding is very tricky, and with phone security improving dramatically, we are unlikely to work on adding this feature.

Also note that if you are in a messaging group and someone sends you a group message, this may be sent to you as an MMS therefore won't be forwarded, but you will still get an alert.

There is a Setting in your default Messages app that should change this behaviour and allow them to be SMS instead of MMS. Try this: In your Android Messages app, tap: Settings > Advanced > Group Messaging > select Send an SMS reply to all recipients and get individual replies (mass text)This screenshot may also help:

auto fwd sms

Most issues with email forwarding delays are WRONG EMAIL ENTERED, your email provider is BLOCKING the forwarded email, or INTERNET CONNECTION issues. The app needs the internet to forward to your email. If the first time fails, Auto Forward SMS will retry every 15 minutes for 24 hours. If there is no internet connection after 24 hours, a notification: "Unstable internet connection. Could not fwd your SMS to email. Check your WiFi or mobile data Settings" will show.

Other things to check:

  • Test with a different email address. If it works with different email, then it's likely that the forwarded SMS to your email address is being blocked. Check your Spam/Junk folder, and white-list our domain autoforwardsms.com with your email provider if it is being sent to your spam folder.
  • Your Battery Saver Mode is not stopping the app. Make sure the app is white-listed in your phone's Settings.
  • Have you had wi-fi or internet connection issues? Most functions of this app will need the internet to forward SMS (except for straight SMS to SMS forwarding).

Contact us if you need help and we can assist you with testing. We can also run a report on your email address via our email provider SendGrid to see if your email is being blocked.

Please view the dedicated page for this function here

Yes.

If you are off internet/wi-fi for a while then switch back on, it may take some time for the app to catchup and forward the emails. Let us know if you have issues.

If the app starts forwarding emails erratically, this usually means that your Internet connection may not be consistent, or the app is in "snooze" or "doze" mode, or the app doesn't have have Internet access. Please check your Power, battery and wifi settings. If you need more help please contact us for free testing.

No problem. The app offers you options to only on-forward texts containing specific word/s. This KEYWORD filtering function works in both Forward All Incoming SMS mode or Create Tasks.

Here's an example of how the keywords filter works:

Example 1 (strict):
KEYWORDS: chocolate cake

Will only forward if both words chocolate cake are received IN THAT ORDER. Will NOT fwd if single word chocolate or cake or cake chocolate.

Example 2:
KEYWORDS: chocolate, cake

This will forward if any of those words are received together or singly in ANY order.

NOTE that keywords only work on BODY OF SMS not the Sender (SenderID - who SMS is from). More info on this see: DO YOU GET SMS FROM A WORD, NOT A NUMBER? up the top in Troubleshooting section..

Remember that Tasks work independently from FWD ALL INCOMING SMS.

You can have Tasks and FWD ALL INCOMING SMS running at the same time, but remember that the FWD ALL INCOMING SMS will also fwd ALL incoming SMS from Tasks too.

If you only need to forward incoming SMS from certain numbers to certain people (in Create Tasks), then don't have FWD ALL INCOMING SMS switched on.

No. That would indeed be annoying. Both FWD ALL and MANAGE TASKS have ON/OFF toggle switches.

In Fwd All Incoming SMS, the forwarded SMS will have the original sender's details appended to the end of the fwded SMS, including their name. In Create Tasks, this is an option.

Yes you can. First: set Auto Forward SMS to forward incoming SMS to your email address. Then setup your Slack account to receive your email. Instructions from Slack are here: Send emails to Slack

You should be able to do this with any apps that can receive an email.

Yes you can, but via Gmail. So firstly, setup Auto Forward SMS to forward incoming SMS to a GMail address. Then you can forward SMS to your GMail address by using Telegram "bots" and allowing Telegram access to your GMail account. This may be fiddly, but there's some instructions on this website: Forward emails to Telegram

There's also info here on IFTTT for forwarding Gmail emails to Telegram.

You should be able to do this with similar OTT (over the top) apps, as long as you can forward an email to them.

No. Auto Forward SMS will only work when your phone is switched on, in a mobile/cell phone reception area, and can receive text messages.

All Amazon subscriptions are managed via your Amazon account, so login to your Amazon account and cancel your subscription. Bear in mind the app will stop working if you are not subscribed.



Still need help?

Please email us: support@autoforwardsms.com

Or use our Live Chat (if we're not online you can email us via live chat button):



We're in Australia so please allow for timezone delays. Thank you.