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FAQs & Troubleshooting

    Please browse the subjects below and click on the boxes to view details.

    • Phone (where app is installed) is switched on and able to send/receive SMS.

    • FORWARD TO number is formatted correctly:
      Forwarding overseas? You will probably need to add + and country code
      Forwarding within your own country? You may NOT need + or country code. If app fails to forward, remove + and see what happens.

      We are happy to test free from our phones. Please contact us if you need a test. CLICK HERE.

    • Some countries, like Saudi Arabia and India, have strict SMS filtering and Do Not Disturb register, and may block messages, especially if it's from a Name or Word SenderID. We're happy to help you test.

    • You are in a reliable mobile reception area. This applies to the app phone and the receiving phone/s. If you are out of range of a mobile cell tower, then your phone cannot send or receive text messages from anybody.

    • If you haven't rebooted your phone in a while, try powering off and back on. Many of our customers have found this simple step works. Mobile phones are mini computers, and need a regular reboot.

    • Also check the phone you RECEIVE the forwarded SMS on. Phones that have not been powered off/on for a while can stop receiving texts (I can speak from personal experience)

    • If you have a pre-paid mobile phone, ensure your phones have enough credit to receive/send SMS.
      NOTE: If your telco starts sending out-of-credit alerts, this can create a PING PONG as your Phone 1 cannot send, so your telco sends you a reply text to tell you this....you can see how ping pong happens!

      If ping pong happens, toggle app to OFF, reboot your phone to stop the ping pong. (you'll obviously need to topup your credits via your telco).

    • Get lots of SMS? Check your phone's Text Message Limit is not set too low.

    • Try clearing the phone's cache and data usually in Settings > More > Application Manager >Auto Forward SMS. From there you can Clear Data and Clear Cache.

    • No security or spam blocks or settings on the sending and receiving phones

    • Ensure Power Saving, Restrict Background Data or Application Manager restrictions interfering with the app

    For example: Uber or CIB or QNB or AGL etc etc. Ensure you haven't mistakenly entered a WORD SenderID (mobile number or word) as a KEYWORD.

    If you get SMS from a WORD, use Create Tasks instead and setup app to forward SMS received from the WORD/s. Add the SenderID to From Incoming Number or Word box.

    Test with a different email address. If it works with different email, then it's likely that the forwarded SMS to your email address is being bliocked. Check your Spam/Junk folder, and whitelist our domain autoforwardsms.com with your email provider. Contact us if you need help.

    You can tell the app to only forward SMS if the message contains specific KEYWORDS in the body of the incoming SMS. You'll see filtering options in Fwd All Incoming SMS and Create Tasks screens.

    NOTE that the app is not a chat app. However, because the "Fwd All Incoming SMS" feature appends the ORIGINAL sender's phone number to the end of the forwarded SMS (on your Phone 2), this displays as a link on most phones, and you can reply to the ORIGINAL sender...BUT READ FOLLOWING CAREFULLY...

    To reply to the ORIGINAL SENDER (NOT back to Phone 1 app phone) just tap the phone number at the end of the forwarded SMS. Your phone should open an option screen. If you have the contact already stored in Phone 2 then it should show you the name of the original sender too.

    Remember that you will be replying to the ORIGINAL sender from Phone 2's number (not Phone 1), so if you do not want the ORIGINAL sender to know your Phone 2 number, don't reply from Phone 2.

    WARNING: VERY IMPORTANT: DO NOT REPLY TO PHONE 1 (app) FROM PHONE 2 as you will play phone ping pong! If this happens simply toggle app on Phone 1 OFF and reboot phone to stop texts. Then toggle Phone 1 back ON.

    Here's more info & screenshots of how to reply to ORIGINAL sender from Phone 2 workaround: Click here to see examples on our Google+ page (opens in new window).

    OUR APP WILL SOON HAVE THIS FEATURE - STAY TUNED!

    No. Auto Forward SMS is NOT a spying app. You cannot retrieve messages from another phone. The app will only forward messages from your Android phone.

    No, as the app uses your phone's default SMS app to forward from your phone, not internet or wifi.

    But if you have your SMS forwarded to email, then you may need to have wi-fi to read your GMail or Outlook or email app on your phone. This has nothing to do with our app as it simply converts forwarded texts to an email and sends it to your email address. The app has no control over the email end or your email program..

    We tested with a cheap dual SIM phone with SIM cards in both and the results were poor. The dual SIM phone seemed to be confused and would not forward to the other SIM. We did use a cheap Android phone to test, so be keen to hear your feedback.

    But if you just use 1 SIM card in a dual SIM phone, and set that 1 SIM as the default SIM for texting, then forward incoming SMS to a different phone, it should work just fine, and our tests also worked when there was just 1 SIM.

    Install Auto Forward SMS on the phone you need to forward SMS FROM. For example if you want SMS forwarded from your OLD phone to your NEW phone, install the app on your OLD phone. Your new phone or your recipients do not need the app.

    We know that Textra can interfere with our app, but others like WhatsApp, Facebook Message, etc should not. If you have one of these external apps as your default SMS handler and you're having issues with Auto Forward SMS, test by switching your phone back to your phone's Android default Messaging or Message app and see if that makes a difference. We're happy to help you test this. Please let us know if you do experience issues and we will aim to fix right away.

    No problem. The app offers you options to only on-forward texts containing specific word/s. This KEYWORD filtering function works in both Forward All Incoming SMS mode or Create Tasks.

    Here's an example of how the keywords filter works:

    Example 1 (strict):
    KEYWORDS: chocolate cake

    Will only forward if both words chocolate cake are received IN THAT ORDER. Will NOT fwd if single word chocolate or cake or cake chocolate.

    Example 2:
    KEYWORDS: chocolate, cake

    This will forward if any of those words are received together or singly in ANY order.

    NOTE that keywords only work on BODY OF SMS not the Sender (SenderID - who SMS is from). More info on this see: DO YOU GET SMS FROM A WORD, NOT A NUMBER? up the top in Troubleshooting section..

    Remember that Tasks work independently from FWD ALL INCOMING SMS.

    You can have Tasks and FWD ALL INCOMING SMS running at the same time, but remember that the FWD ALL INCOMING SMS will also fwd ALL incoming SMS from Tasks too.

    If you only need to forward incoming SMS from certain numbers to certain people (in Create Tasks), then don't have FWD ALL INCOMING SMS switched on.

    No. That would indeed be annoying. Both FWD ALL and MANAGE TASKS have ON/OFF toggle switches.

    In Fwd All Incoming SMS, the forwarded SMS will have the original sender's details appended to the end of the fwded SMS, including their name (if in your Phone 1 Contacts). In Create Tasks, this is an option.

    View IN and SENT SMS where you normally would, in your phone's defualt messaging app.

    At this stage, no. But in Fwd All mode, you will receive an alert on your 2nd phone and/or email if an MMS arrives. It's not perfect we know, and MMS forwarding is something we are working on, and hope to release in a future update.

    Auto Forward SMS will only work when your phone is switched on, in a mobile/cell phone reception area, and can receive text messages. Same with your recipients.

    If you tried to reply via SMS from PHONE 2 directly back to PHONE 1 (where app is) then you will create a ping pong effect!

    Also if you're on a PRE-PAID PLAN with your telco and run out of credit on your AFSMS-enabled phone, error texts from your provider may will also create ping pong.

    If this happens, toggle the FORWARD ALL function OFF momentarily. Then (if the credit is the issue) simply top up your credits with your telco, reboot your phone, then toggle app back ON. Please contact us if you need help with this.

    If you're in the USA example: if you have 12XXXXXXX as forward-to number (with 1 as the country code for USA), instead try: 2XXXXXXX (no country code).

    For sending overseas you will need the country code and may also need the + in front of the number (example: +614XXXXXXX or +12XXXXXXX). We recommend trying a few options.

    We've noticed that UK numbers may need the + added. Every country and telephone company have their own rules. If you have issues please contact us and we can do some live testing from our office in Australia.

    This alert is a security feature in some Android phones if you try to send bulk SMS and is not a fault of our app. In your phone's Settings > Text message limit, you should be able to change this amount.

    On one of our test phones our Text Message Limit was set to 200. But one of our customers who alerted us to this issue had his set to 50 and could not change unless he routed his ASUS phone, which is usually not a good idea! The workaround was to create smaller Groups under 50 numbers

    On some phones, if you Restrict Background Data or use other battery-saving settings to save power, this may interfere with some apps like Auto Forward SMS.

    Do not restrict Auto Fwd SMS and allow it to run normally. Newer Androids allow you to Whitelist apps so they still run even when the battery/power saver is on, so check that Auto Fwd SMS is on the whitelist. But if you still have issues please contact us and tell us your phone model and Android version so we can investigate.

    If you have more than 1 number for any contacts in your phone's address book/contacts app, then yes it will fwd to all those numbers.

    Workaround is to manually type their number in (or copy/paste from your Contacts app), which you can do via the Add Number buttons in Create Task and Create Group.



    Still need help?

    Please email us: support@autoforwardsms.com

    Or use our Live Chat
    (if we're not online you can email us via live chat button):



    We're in Australia so please allow for timezone delays. Thank you.





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