FAQs & Troubleshooting

Please browse the subjects below and click on the boxes to view details.

QUICK TROUBLESHOOT CHECKLIST

  • Your phone (where app is installed) is switched on and able to send/receive SMS.

  • FORWARD TO number is formatted correctly:
    Forwarding overseas: Try adding + and country code. Do not include any local area code zeroes (example: 070. Try 70).

    If app still fails to forward, remove + and try again. Some countries may block non-local SMS.

    Forwarding within your country? You may NOT need + or country code.


  • Some countries, like Saudi Arabia, Indonesia and India, have inbound SMS blocking on some SMS, especially those FROM a Word SenderID/CallerID. If your SenderID is a word, test FROM a number.


  • App keeps stopping? Ensure Power Saving, Restrict Background Data or Application Manager restrictions are not interfering with the app.

    - App needs to Run In Background
    - Needs reliable internet access to forward to email or URL (via wifi and/or mobile data)
    - NOT be optimized
    - Needs to be Whitelisted (or NOT on BLACKLIST) so your phone does not 'doze' it.
    - NOT be included in Smart Manager or Smart Cleaner.

  • Try a reboot or restart of your PHONE. Many of our customers have found this simple step works. Mobile phones are mini computers, and need a regular reboot.


  • Also check the phone you RECEIVE the forwarded SMS on. Phones that have not been powered off/on for a while can stop receiving texts


  • If you have pre-paid phone, ensure your phones have enough credit to receive/send SMS.NOTE: If your telco starts sending out-of-credit alerts, this can create a PINGPONG. To stop pingpong, toggle FWD ALL INCOMING to OFF, reboot your phone. Toggle back ON when ready.


  • Get lots of SMS? Check your phone's Text Message Limit is not set too low.


  • No security or spam blocks or settings on the sending and receiving phones


  • Not getting emails? Check your email spam filter. NOTE: If you switch wifi/internet off, it may take a while for forwarded texts to 'catch up'. Our testing has found delays from 5 mins to 1 hour.

  • Still not working? Contact us ASAP for free support. CLICK HERE.

Some newer phones can 'snooze" or "doze" apps to save power. Auto Forward SMS is prone to this because you don't need the app open to work. So your phone thinks it's not in use, and puts it to sleep.

Some phones may also restrict access to the internet, so you'll need to change some phone Settings to allow smooth function. Phone Settings are located in different places, so this guide can help you locate the appropriate Settings:

Settings > Apps & Notifications

Tap then find Auto Forward SMS. Look for....


Permissions

Ensure all permissions are ON

Data Usage:

Background Data:
Enable usage of mobile data in the background

Unrestricted data usage:
Allow unrestricted data access when Data Saver is on

Battery:

Battery optimisation: Not optimised


Settings > Battery

Background activity manager

Ensure Auto Forward SMS is NOT blacklisted


Settings > Network & Internet

Wi-Fi

Wi-Fi preferences OR Keep Wi-Fi on during sleep: Always
Advanced > Switch to mobile data automatically: ON
NOTE: This is for reliable forwarding to email or URL/API if you are not in wifi range.
WARNING: Ensure your mobile data plan allows this and you are not paying high fees for roaming or excess data etc. We are not responsible for any data costs. Please check with your phone provider if you're unsure.

Still not working? Contact us to do live tests. CLICK HERE.

Our PDF User Guide covers all of Auto Forward SMS' functions. Download it HERE

If you use Auto Forward SMS to forward incoming texts to your email address, this optional subscription service allows you to reply to those SMS from Gmail, the app converts it back to an SMS reply "FROM" your mobile number. There's more info here: Reply From Email Subscription Service

IMPORTANT TIP: When replying to a forwarded text from Gmail, DO NOT CHANGE THE EMAIL SUBJECT LINE.

For example: Uber or CIB or QNB or AGL etc etc. Ensure you haven't mistakenly entered a WORD SenderID (mobile number or word) as a KEYWORD.

If you get SMS from a WORD, use Create Tasks instead and setup app to forward SMS received from the WORD/s. Add the SenderID to From Incoming Number or Word box.

This is an Android notification telling you that AFSMS wants to show you Low Battery Warnings. But when you tap the notice, it will not go away. Yes we had this on our Nexus phone (but not on any others).

auto fwd sms

Here's how to stop it:

  1. Tap & HOLD the notice until it shows you more options with a toggle switch. See image below
  2. Toggle the switch to OFF and the notice should go away.
auto fwd sms

At this stage, no. But in Fwd All mode, you will receive an alert on your 2nd phone and/or email if an MMS arrives. It's not perfect we know, and MMS forwarding is something we are working on, and hope to release in a future update.

Also note that if you are in a messaging group and someone sends you a group message, this may be sent to you as an MMS therefore won't be forwarded, but you will still get an alert.

Test with a different email address. If it works with different email, then it's likely that the forwarded SMS to your email address is being blocked. Check your Spam/Junk folder, and white-list our domain autoforwardsms.com with your email provider if it is being sent to your spam folder.

Other things to check:

  • Your Battery Saver Mode is not stopping the app. Make sure the app is white-listed.
  • Have you had wi-fi issues? (the fwd to email needs wifi to send the email).
  • Have you upgraded any other apps lately, like Messages? Try uninstall/reinstalling the app.

Contact us if you need help and we can assist you with testing.

To reply to the ORIGINAL SENDER tap the phone number at the end of the forwarded SMS. Your phone should open an option screen to allow replying. (Don't reply back to your Phone 1 or you will play pingpong! If pingpong happens, toggle app OFF & reboot phone. Then toggle Phone 1 back ON.)

Remember that you will be replying to the ORIGINAL sender from Phone 2's number (not Phone 1), so if you do not want the ORIGINAL sender to know your Phone 2 number, don't reply from Phone 2.

Please view the dedicated page for this function here

No. Auto Forward SMS is NOT a spying app. You cannot retrieve messages from another phone. The app will only forward messages from your Android phone.

For basic SMS to SMS forwarding, no. The app uses your phone's default SMS app to forward from your phone.

But YES if you forward to email and/or use REPLY FROM EMAIL service, then your phone will need to be connected to the internet via wifi or mobile data.

If you are off wi-fi for a while then switch back on, it may take some time for the app to catchup and forward the emails. Let us know if you have issues.

Our tests with newer phones worked fine with 2 SIMS but older phones, not good. Let us know if you have any issues.

Install Auto Forward SMS on the phone you need to forward SMS FROM. For example if you want SMS forwarded from your OLD phone to your NEW phone, install the app on your OLD phone. Your new phone or your recipients do not need the app.

We know that Textra can interfere with our app, but others like WhatsApp, Facebook Message, etc should not. If you have one of these external apps as your default SMS handler and you're having issues with Auto Forward SMS, test by switching your phone back to your phone's Android default Messaging or Message app and see if that makes a difference. We're happy to help you test this. Please let us know if you do experience issues and we will aim to fix right away.

No problem. The app offers you options to only on-forward texts containing specific word/s. This KEYWORD filtering function works in both Forward All Incoming SMS mode or Create Tasks.

Here's an example of how the keywords filter works:

Example 1 (strict):
KEYWORDS: chocolate cake

Will only forward if both words chocolate cake are received IN THAT ORDER. Will NOT fwd if single word chocolate or cake or cake chocolate.

Example 2:
KEYWORDS: chocolate, cake

This will forward if any of those words are received together or singly in ANY order.

NOTE that keywords only work on BODY OF SMS not the Sender (SenderID - who SMS is from). More info on this see: DO YOU GET SMS FROM A WORD, NOT A NUMBER? up the top in Troubleshooting section..

Remember that Tasks work independently from FWD ALL INCOMING SMS.

You can have Tasks and FWD ALL INCOMING SMS running at the same time, but remember that the FWD ALL INCOMING SMS will also fwd ALL incoming SMS from Tasks too.

If you only need to forward incoming SMS from certain numbers to certain people (in Create Tasks), then don't have FWD ALL INCOMING SMS switched on.

No. That would indeed be annoying. Both FWD ALL and MANAGE TASKS have ON/OFF toggle switches.

In Fwd All Incoming SMS, the forwarded SMS will have the original sender's details appended to the end of the fwded SMS, including their name (if in your Phone 1 Contacts). In Create Tasks, this is an option.

View IN and SENT SMS where you normally would, in your phone's default messaging app.

Yes you can. First: set Auto Forward SMS to forward incoming SMS to your email address. Then setup your Slack account to receive your email. Instructions from Slack are here: Send emails to Slack

You should be able to do this with any apps that can receive an email.

Yes you can, but via email. So firstly, setup Auto Forward SMS to forward incoming SMS to a GMail address. Then you can forward SMS to your GMail address by using Telegram "bots" and allowing Telegram access to your GMail account. This may be fiddly, but there's some instructions on this website: Forward emails to Telegram

There's also info here on IFTTT for forwarding Gmail emails to Telegram.

You should be able to do this with similar OTT (over the top) apps, as long as you can forward an email (or SMS) to them.

No. Auto Forward SMS will only work when your phone is switched on, in a mobile/cell phone reception area, and can receive text messages. Same with your recipients.

If you tried to reply via SMS from PHONE 2 directly back to PHONE 1 (where app is) then you will create a ping pong effect!

Also if you're on a PRE-PAID PLAN with your telco and run out of credit on your AFSMS-enabled phone, error texts from your provider may will also create ping pong.

If this happens, toggle the FORWARD ALL function OFF momentarily. Then (if the credit is the issue) simply top up your credits with your telco, reboot your phone, then toggle app back ON. Please contact us if you need help with this.

If you're in the USA example: if you have 12XXXXXXX as forward-to number (with 1 as the country code for USA), instead try: 2XXXXXXX (no country code).

For sending overseas you will need the country code and may also need the + in front of the number (example: +614XXXXXXX or +12XXXXXXX). We recommend trying a few options.

We've noticed that UK numbers may need the + added. Every country and telephone company have their own rules. If you have issues please contact us and we can do some live testing from our office in Australia.

This alert is a security feature in some Android phones if you try to send bulk SMS and is not a fault of our app. In your phone's Settings > Text message limit, you should be able to change this amount.

On one of our test phones our Text Message Limit was set to 200. But one of our customers who alerted us to this issue had his set to 50 and could not change unless he routed his ASUS phone, which is usually not a good idea! The workaround was to create smaller Groups under 50 numbers

If you have more than 1 number for any contacts in your phone's address book/contacts app, then yes it will fwd to all those numbers.

Workaround is to manually type their number in (or copy/paste from your Contacts app), which you can do via the Add Number buttons in Create Task and Create Group.



Still need help?

Please email us: support@autoforwardsms.com

Or use our Live Chat (if we're not online you can email us via live chat button):



We're in Australia so please allow for timezone delays. Thank you.